We collect personal information about you when you register with us, contact us or when you submit a response to an online questionnaire on our website.
We may collect the following personal information.
Please note that we do not collect any information in relation to your payment information, such as credit/debit card details. We may also collect personal information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us improve our products and services, and usage data to improve and personalise the products / services which we are providing to you. We use third parties to provide information about visitors to our websites. When you visit our website we will record your IP address. This address will be matched against public and proprietary IP address databases to provide us with information about your visit. This information may identify the organisation to whom the IP address is registered but not individuals. In some limited cases i.e. single person companies, it may be possible to identify personal data from publicly available ICANN data
How we use your information
We use personal data held about you:
These uses are in line with
Marketing
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, SMS, fax or mail. We may use the information to customise the website according to your interests.
For the app users, we may periodically send promotional messages using push notifications. From time to time, we may also use your information to contact you via SMS regarding product and services we think you may find useful and of interest.
When we require your consent to send you marketing messages, we will only send you such marketing messages when you tick the relevant boxes when you provide us with your personal information, and you can opt out at any time, www.accessrental-gulf.com/optout . Please see 'The right to ask us to stop contacting you with direct marketing' below for further information.
How long we will keep your personal information
We will keep your personal information while you have an account with us or we are providing products and/or services to you. Thereafter, we will keep your personal information for as long as is necessary:
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
Our approach to information security
To protect your information, Access Rental Gulf LLC and it's sister companies, in line with the group (AFI Rentals Group Limited) has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.
To make sure all employees, contractors and subcontractors understand these responsibilities they are provided with the necessary training and resources they need.
In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies. To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.
Transfers of your data outside the EEA
We may need to transfer your personal data across the following GCC countries: UAE, Qatar, Saudi Arabia or Bahrain to the UK which is located inside the European Economic Area, for the purpose of marketing and financial analysis. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach. Please contact our Data Protection Officer (details set out below) if you have any queries in relation to this safeguarding arrangement.
Your rights
In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.
The right to access information we hold about you
At any point you can contact us to request that the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request, we will respond within one month.
The right to correct and update the information we hold about you
If the data we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased or restricted
If you feel that we should no longer be using your data or that we are illegally using your data, you can request that we erase the data we hold or restrict our processing of your data.
When we receive your request to erase the data, we will confirm whether the data has been deleted or tell you the reason why it cannot be deleted.
The right to object to processing of your data
You have the right to request that Access Rental Gulf LLC and its sister companies, in line with the group (AFI Rentals Group Limited) stops processing your data. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your data to comply with your other rights.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing. In order to process your request we may need to verify your identity for your security. If for any reason you would like to be removed from our marketing lists at any stage, you can easily and quickly opt-out here, or by calling tel: +971 4 340 4573 to marketing. In addition, you can change your preferences or update your details by clicking on the links at the bottom of any promotional email you receive.
The right to data portability
You have the right to request that we transfer your data to another controller. Once we have received your request, we will comply where it is feasible to do so.
If you want to make a request in respect of the above rights, please contact us via email info@accessrental-gulf.com
Consent
In those cases where we need your consent to hold or process your information, we will ask you to check a box on a form requiring consent. By checking these boxes you are stating that you have been informed as to why Access Rental Gulf LLC and its sister companies, in line with the group (AFI Rentals Group Limited) is collecting the information, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject. Should you wish to withdraw your consent you may do this at any time. If you do so, it will not affect lawfulness of the processing based on your consent prior to its withdrawal.
Sharing your information
We may disclose your personal data to any member of our group of companies, which means our subsidiaries, any ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 where necessary for administrative purposes. In particular, if you request services from another member of our group, we may need to pass your contact details on to that group member. In this case, the basis of our data processing is the pursuit of our legitimate interests for our business administrative purposes or to perform a contract with you.
Access Rental Gulf LLC and its sister companies, in line with the group (AFI Rentals Group Limited) may also pass your details to third parties where this is necessary to pursue the legitimate interest of ensuring or improving the functioning of our product. We recommend that you check the privacy policies of these third parties, as they may differ from our Policy.
These third parties include:
(i) Google We work with third party company Google to automatically collect information including: IP address; demographic data or other unidentifiable personal data, MAC (Media Access Control) address; unique identifier or other persistent or non-persistent device identifier; device software platform and firmware, mobile phone carrier and geo location data in line with our legitimate interests in wanting to understand your use of our app such as how often you return, what parts of the app you visit, how you use the app, how long you spend on the app. This third party provider is prohibited from using our data for any other purposes; and
(ii) Live Chat: GoSquared is our Live Chat service. We may send personal information to this service in order to be able to have 'live' online chat with customers. This third party provider is prohibited from using our data for any other purposes.
(iii) Lead Generation: We work with a third party Spolter (CommuniGator) that provides GatorLeads, which is a tool that identifies the business or organisation that website visitors belong to, based on a reverse IP lookup. GatorLeads does not use any cookies to process this identification, and no personal information about individual users is stored. Cookies used by GatorLeads store information about your current web browsing session (pages viewed, time on site etc) and the dates and times of previous website visits. This information is used by AFI to profile website visitors, in order to better understand the way in which our website content is viewed by different segments. It is also used to identify the types of organisations that might be interested in purchasing our products/services and attending our events.
(iv) Email Marketing Post-Click Tracking Cookies. We work with a third party Spolter (CommuniGator). These cookies are used to report on the pages that have been viewed by visitors to the site who have followed links from our email marketing campaigns or social media campaigns (see (g)). This analysis helps us to understand additional content that is viewed by the contacts in our database and therefore allows us to improve and tailor future campaigns to those contact's specific areas of interest.
(v) Social Media Management Platform: We use Gator Social which is part of the Spolter (CommuniGator) platform. The Spotler platform is using the Oktopost dashboard from where all posts and data is collected from. The platform is used to manage and post to various special media channels, monitor, and measure social media activities for the purpose of improving our social media.
Occasionally, we may need to disclose your personal data to third parties where necessary for
Google Ads call recordings
This section explains how we use recordings of phone calls that comes from our Google Ads paid ads, PPC, within the AFI Rentals Group Limited.
On our website and in our emails we use web beacons. When we send emails to Customers and Prospects, we may track behaviour such as who opened the emails, who clicked the links and which pages of our website they have visited.
This allows us to measure the performance of our email campaigns and to improve our Service and website. To do this, we include single pixel, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create reports about how your email campaign performed and what actions your Contacts took. Reports are also available to us when we send email to you, so we may collect and review that information.
On our website we use Facebook pixel which collects data that helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to people who have already taken some kind of action on your website. Facebook Remarketing: Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing you may see our ads on Facebook after you have visited our site. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique "cookie" is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website. To opt out of Facebook's collection and use of information for ad targeting visit:
https://www.facebook.com/help/568137493302217.
Cookies and Tracking
Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user's experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.
Your web browser can choose whether or not to accept cookies. Most web browser software is initially set up to accept them.
We may offer cookies to you, and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. We use the following cookies:
For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.
When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.
CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).
We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.
Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected: